Press release

Teneo AI AB: Teneo.ai Surpasses 17,000 AI Agents in Production, Redefining the Future of Customer Service

The Largest AI Deployment in Contact Center History Tackles Industry Challenges with Unmatched Scale and Efficiency

In a landmark achievement for the contact center industry, Teneo.ai has surpassed 17,000 customer developed AI agents in production, making it the largest deployment of artificial intelligence in customer service to date. This milestone cements Teneo.ai as a leader in scalable, efficient customer experience solutions, as its AI agents now handle tens of millions of customer interactions each month with speed, precision, and consistency.

Why This Matters

The deployment of 17,000 AI agents represents a pivotal moment in the evolution of contact centers, offering a solution to long-standing challenges such as high turnover, rising operational costs, and growing customer demand. By leveraging advanced automation, Teneo.ai enables businesses to scale without limits, transforming customer service into a competitive advantage.

"As the industry is catching up and launching tens of agents with fanfare our milestone isn't just a technological achievement-it's a turning point for the industry," said Per Ottosson, CEO of Teneo.ai. "At a time when customer service expectations are at an all-time high, our customers 17,000 AI agents are helping businesses deliver faster, more consistent, and more cost-effective support than ever before. Thanks to our patented technology customers have been able to build agents at an incredible pace leveraging the latest AI developments like LLM's".

A New Era for Customer Service

The impact of 17,000 AI agents in production is monumental:

Unprecedented Scale: AI agents now handle tens of millions of customer interactions monthly, far surpassing the capacity of human teams.

Cost Savings: Businesses are saving millions annually by reducing turnover, automating repetitive tasks, and cutting operational expenses.

Customer Satisfaction: AI agents achieve an industry-leading 60% first-call resolution (FCR), resolving issues faster and more effectively than traditional methods.

Workforce Empowerment: Human agents are freed from repetitive, low-value tasks, allowing them to focus on complex customer needs.

The Industry's Persistent Challenges

Teneo.ai's milestone comes at a time when contact centers are facing growing pressures:

Turnover Costs Are Unsustainable: With turnover rates exceeding 45%, companies spend up to $15,000 per human agent on recruiting, onboarding, and training.

Scaling Is Expensive and Inefficient: Growing customer demand requires significant investments in staffing, training, and infrastructure.

Customer Expectations Are Rising: Long wait times, inconsistent answers, and unresolved issues put businesses at risk of losing revenue and customer loyalty.

Teneo.ai's customers deployment of 17,000 AI agents directly addresses these challenges, offering a scalable, cost-effective alternative to traditional contact center operations.

Client Success Stories

For businesses already leveraging Teneo.ai's solutions, the results are clear. A Fortune 500 client shared:

"With Teneo.ai, we've achieved a level of scalability and consistency that was simply not possible with a traditional workforce. Customer issues are resolved faster, our costs have dropped, and our human agents are thriving in their new roles. It's a game changer for us."

Why 17,000 Matters

While smaller AI deployments have demonstrated the potential of automation, the scale of Teneo.ai's achievement marks a significant leap forward for the entire industry. No other AI provider has reached this level of production in this short timeframe, solidifying Teneo.ai's position as a pioneer in advanced customer service technology.

What's Next for Teneo.ai